There is not much to be said about this video.
For me, it kind of summs up why BPM is such a powerful vehicle for improoving effectiveness.
I particularly admire the determination with which the changes have been implemented. Redesigning the whole office layout to reflect the improved process is a brilliant move. Spot on!
If you got a similar case study, post a link here. I am sure all readers would love to see more examples of successful implementation of new business processes.